Contact Us
Online Crypto Casinos exists to help US players compare Bitcoin casinos and their bonus offers honestly, from welcome packages and cashback deals to payout speed and licensing. If something on the site doesn't add up, you've spotted an outdated bonus term, or you just want to ask a question before you sign up anywhere, this is the place to start.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you were reading, or a screenshot of the issue — so we can look into it properly.
We're not able to offer personal financial, legal, or tax advice by email. If your question touches on how gambling winnings or crypto gains are taxed in your state, that's a matter for a qualified accountant or tax professional, not our editorial team.
What we can help with
- Corrections to bonus terms, wagering requirements, or coin support listed on a review
- Questions about how a specific site's Bitcoin bonus, cashback, or rakeback offer works
- Reports of a casino changing its terms, payout speed, or supported states since we last checked
- General feedback on how we rank and present crypto and offshore casino sites
- Suggestions for topics you'd like to see covered in more depth
What we can't do
We're an independent review and comparison site — we don't operate any of the casinos listed here, hold player funds, or process deposits and withdrawals. If you have a dispute with a specific operator, such as a delayed payout or a bonus that wasn't honored, you'll need to raise it directly with that casino's own support team first. We can still take a report for our records, since patterns of complaints inform how we score and rank sites, but we can't intervene in an individual account issue.
Similarly, we can't help with account verification, KYC document uploads, or password resets for any listed casino — those requests have to go through the operator directly.
A note on how we cover this space
Some of the operators featured on Online Crypto Casinos, including those in our rankings such as BetPanda, CoinPoker Casino, and Cryptorino, pay a commission when a reader signs up through our site. This never decides which sites we list, how we score them, or what we say about their bonus terms — our editorial team researches licensing, coin support, and bonus conditions independently of any commercial arrangement. If you think an offer has been misrepresented, tell us — that's exactly the kind of feedback that helps us keep the site accurate.
Before you get in touch about a bonus or offer
A few things are worth checking first, since they cover most of the questions we get:
- Bonus percentages, cashback rates, and free spin counts change from time to time — the figures shown on the offer cards reflect our most recent check, but always confirm the current terms on the casino's own site before depositing.
- Welcome bonuses and cashback deals carry wagering or playthrough requirements, minimum deposits, and expiry windows. These sit alongside the offer wherever we list one, but the casino's own terms and conditions are the final word.
- Licensing (typically Curaçao or Anjouan for the sites we cover) does not make a casino regulated in the US. Offshore crypto casinos operate in a legal grey area for US players, and availability can vary by state — always check your own state's laws before playing.
Responsible gambling and support
If you or someone you know is struggling with gambling, free and confidential support is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos don't always offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth reviewing our responsible gambling resources before you play, not after a problem develops. All casinos featured on this site are intended for players who meet the applicable state and site age minimum — 18 or 21 depending on the operator — and gambling should never be treated as a way to make money or solve financial pressure.
For questions about how we handle your data or the terms of using this site, see our terms and conditions.